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Pre-arranged and scheduled in advance
with Technical Support Center and
System Engineer
Bronze
Plan Benefits
1. System Engineering
priority over non-service contract customers
2. 18% Discount on the hourly
rate for engineering services
3. Assistance with developing
cost-benefit analysis for local & wide are
network upgrades
4. Rates are guaranteed for
one year or until contract balance reaches $0 |
 Terms
& Conditions
1.
Response Time
Telephone: within 3 Business
Hours response (Guaranteed)
On-Site: within 12-18 Business
Hours response (Guaranteed)
2. Holidays include: New Years Day, Memorial
Day, Independence Day, Labor Day, Thanksgiving
Day and the day after, Christmas Eve & Christmas
Day
3. Travel Time
0-30 miles: No charge
when client's location is 0-30 miles from Optimal
Service Center
31-60 miles: One-Way
charge when client's location is 31-60 miles from
Optimal
Service Center
61+ miles: Two-Way
charge when client's location is 61 or more miles
from Optimal Service Center
4. Minimum Billable Support Time:
Telephone: 15 minute minimum
On-Site: 1 hour minimum
5. Optimal Does Not Support end user's
programmed applications or any other
proprietary software packages.
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