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Standard
Hourly Rates Service Plan
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Hourly
Rates
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Same Business
Day
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Next
Business Day
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After
Hours
(5:00PM-8:30AM),
Weekends, Holidays**
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Monday-Friday
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Monday-Friday
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8:30AM-5:00PM
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8:30AM-5:00PM
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| Basic
Technician Services |
$142
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$95
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$190
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includes:
workstation hardware related issues and off-the-shelf
licensed software installations
on PCs |
| Telephone Technical
Support |
$127
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$85
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$170
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| System
Engineering |
$217
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$145
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$290
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| Network
Design |
$247
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$165
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$330
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Disaster
Recovery
and Emergency |
$262
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$175
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$350
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| Special
Services |
Call
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Call
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Call
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includes:
UNIX, Citrix WinFrame, SNA Gateway, Firewall configuration
& troubleshooting,
routers/switches configuration & troubleshooting |
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**
Pre-arranged and scheduled in advance
with Technical Support Center and
System Engineer
Terms
& Conditions
1.
Response Time
Telephone: within 2-8 Business
Hours response
Same Business Day On-Site:
4-8 hours response from time of receiving request
for
dispatch call
Next Business Day On-Site:
Tech./Sys.Eng. at client's site any time between
8:30AM-5:00PM timeframe
2. Holidays include: New Years Day, Memorial
Day, Independence Day, Labor Day, Thanksgiving
Day and the day after, Christmas Eve & Christmas
Day
3. Travel Time
0-10 miles: No charge when
client's location is 0-10 miles from Optimal Service
Center
11-40 miles: One-Way charge
when client's location is 11-40 miles from Optimal
Service Center
41+ miles: Two-Way charge
when client's location is 41 or more miles from Optimal
Service Center
4. Minimum Billable Support Time:
Telephone: 1 hour minimum,
30 minute increments thereafter
On-Site: 2 hour minimum, 1
hour increments thereafter
5. Optimal Does Not Support end user's
programmed applications or any other
proprietary software packages.
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CONTACT
HOTLINE
760.431.6858
Optimal
Integrated Solutions
2260 Rutherford Road, Suite 105
Carlsbad, CA 92008
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